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Technical Support - Webcenter Owners
Webcenter Frequently Asked Questions
To learn more about Webcenter Websites or for ordering information,
click here.
What do you do about security?
We use industry-standard SSL encryption to scramble your customers
sensitive information.
Do we have to sign a contract with Webcenter?
You must agree to our Terms of Service, but you aren't committed
for any length of time. You can cancel whenever you want.
Can we have www.ourname.com as our address?
Yes, many of our users do. Webcenter includes an easy tool that lets
you register your own domain name (ourname.com). If you already have
a domain name, you can use the tool to transfer it.
How are customers' orders processed?
Within the electronic commerce section of your site owner administration
system, you can determine how your customers' orders will be processed.
You have the following options:
1. E-Mail ordering only:
Choose this option to receive orders via email only. You can then
print your orders out and process them offline.
2. E-commerce Ready:
You will choose this option if you already have an e-commerce transaction
processing account.
3. Online Transaction Processing :
If you have a merchant account but are not currently able to process
transactions on the Internet then this option will allow you to set
up your online transaction processing.
4. New Merchant Account:
Choose this option to apply for a merchant account through one of
Webcenter's selected merchant account providers.
5. Accept Credit Cards Now:
Choose this option to start accepting credit cards immediately without
establishing a merchant account.
We don't have a merchant account yet. Can you help us get one?
Yes, you can apply online through one of Webcenter's selected merchant
account providers. Your application will be processed quickly. When
you're accepted, your new merchant account will be integrated into
your store automatically.
Do we need to have our own merchant account to process credit
cards?
No. Webcenter has made arrangements for you to accept credit cards
immediately, without establishing a merchant account or paying any
set-up fees. This is ideal for a business that is just starting out,
where online sales volume is unknown. All websites by default are
set to email ordering. Our system captures the data and lets the website
owner know they have received an order. It is then the website owners
responsibility to use their in store card swiper to process the transaction.
Do we have to know HTML?
No. All you need to do, in order to create a site, is utilize the
simple point and click interface provided in your site owner administration
system.
On the other hand, if you want to embed HTML tags in the text that
you enter, you can.
Can we include keywords on our site so that search engines can
find us?
Yes. Within the page administration section of your site owner administration
system, you can enter keywords that search engines utilize when processing
user searches.
Can we change our site once we've created it?
Yes. You can update your site as often as you'd like, from wherever
you happen to be. While you're editing your site, visitors continue
to see the previous version, Once you update your changes, the new
version instantly! becomes visible.
Does our site have to look the same as all the others?
Far from it. You have complete control over the look of your site.
Each Webcenter site has its own distinctive look and structure.
Can we use our own images?
Yes. Webcenter gives you the ability to upload images from your computer
to our server within your site owner administration system. Once uploaded,
you can utilize your images almost anywhere on your site.
Can we upload our own HTML files?
Yes, you can use Webcenter's convenient upload tool to transfer your
custom html and image files from your computer to our server.
Can we get statistics about what is happening in our site?
With Webcenter's access statistics report system, you can track the
number of visitors to each of your pages, on a daily basis. You can
also track the visitor's location and from which site they were coming
from.
Do we need any special hardware or software to use Webcenter?
You don't need anything more than you needed to read this page.
Will Webcenter help me to drive traffic to my site?
Yes, you can submit your site to different search engines using our
simple search engine submission tool.
We already have a web site. Can we just add ecommerce?
Yes, you can choose to only utilize Webcenter's shopping catalog system,
and link to it from your existing site.
Will anyone else have access to our sales data?
Absolutely not. You are the only person that will have access to your
order information.
Do I have to be located in the US?
We place no limitations on where your business is located. However,
international trade agreements between your country and the country
of your customer may impose certain limitations and/or tariffs.
What kind of network connection do you have?
Our servers are on a high speed, dedicated line, which will ensure
that you and your customers always have fast and reliable access to
your site.
What do you use as servers?
Our software operates on multiple servers that run either Windows
NT or Linux operating systems.
What do you do about backups?
We have dedicated systems to ensure that a duplicate copy of all your
data is maintained at all times.
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